Mandai Wildlife Group

Mandai Wildlife Group

• In Singapore dollars and exclusive of 10% service charge (where applicable), 9% taxes, and 4% transaction fee.

• The rates quoted are only bookable via Experia Hospitality Services platforms and channels.

• Advertised rates are subjected to change particularly closer to the event date.

• Additional charges may apply on-site for optional upgrades, premium experiences, additional requests, exclusive access etc.

• Late arrival beyond the stated timing and grace period may result in forfeiture of the experience with no refund.

• Upon booking confirmation, any cancellation is subject to 100% of the total fee.

• Any changes to the booking (timing, layout, number of guests, menu selection) must be made at least 48 hours in advance and are subject to availability.

• For a “No Show,” the full rate shall apply.

• Participants engage in the experience at their own risk.

• Neither Experia nor its partners shall be liable for any loss, damage, injury, or expenses arising from failure to follow safety instructions or from personal negligence.

• The partner reserves the right to refuse service or remove any participant displaying unsafe, disruptive, or inappropriate behaviour.

• For outdoor or weather-sensitive activities, operations may be delayed, rescheduled, or cancelled in the interest of safety.

• In the event of attraction-initiated cancellation due to weather or operational issues, guests may be offered an alternative date or experience (subject to partner terms).

• No refunds will be provided for partial experiences due to uncontrollable circumstances unless otherwise indicated by the partner.

• Rates include usage of the meeting and/or dining space, standard furniture setup, basic utilities, and housekeeping before and after the session.

• For dining packages, rates include the selected menu items, standard table setup, and service staff where applicable.

• Any additional equipment (e.g., AV system, microphones, projectors, flip charts) will be chargeable.

• Custom setups or special requirements may incur additional charges.

• Clients must adhere to the confirmed booking timings. Additional time used beyond the agreed duration will be chargeable.

• The venue reserves the right to allocate an alternative but equivalent space if operationally required.

• Decorations brought in by clients must be pre-approved and must not cause damage to the venue.

• External catering is not permitted unless explicitly approved in writing.

• Menu selections must be finalised at least 5 working days before the event.

• Food items are served based on the final guaranteed number of guests.

• Outside food and beverages are not allowed unless approved in writing and may be subject to corkage or service fees.

• For buffet or sharing-style services, food will be displayed for a maximum of 2 hours for hygiene and safety purposes.

• The client will be responsible for any damage to the venue, furniture, equipment, or property caused by guests, external vendors, or associated parties.

• The venue is not liable for loss or damage to personal belongings brought onto the premises.

• Any misconduct or unsafe behaviour may result in immediate cessation of the event without refund.